Terms & Conditions

Terms & Conditions

Welcome to TravelMittra. These Terms & Conditions govern your access to and use of our website, travel packages, hotel bookings, transportation services, trekking expeditions, adventure activities, and all other services offered by TravelMittra.

By accessing our website or making a booking, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing the TravelMittra website or booking any travel-related service, you confirm that you have read, understood, and accepted these Terms & Conditions.

These Terms apply to all visitors, customers, and users who access our website or purchase any service offered by TravelMittra.

2. Booking Policy

All bookings are subject to availability and official confirmation from TravelMittra.

• A booking becomes confirmed only after the required payment has been received and written confirmation has been issued.
• Certain destinations may require government permits or approvals, which can affect booking confirmation.
• Hotels, transportation, trekking permits, guides, and sightseeing services are confirmed only after successful processing.
• TravelMittra reserves the right to refuse or cancel any booking due to operational, legal, or safety reasons.

3. Eligibility

To make a booking with TravelMittra, you must satisfy the following requirements:

• Be at least 18 years old or have consent from a parent or legal guardian.
• Provide complete and accurate personal information.
• Carry valid government-issued identification during travel.
• Meet any medical, fitness, or permit requirements applicable to your chosen destination or activity.

4. Pricing Policy

Unless otherwise stated, all prices displayed on the TravelMittra website are in Indian Rupees (INR).

Package prices may vary depending on:

• Travel season.
• Selected travel dates.
• Hotel category.
• Transportation option.
• Group size.
• Government taxes.
• Permit charges.
• Customized itinerary requests.

Prices are subject to change without prior notice until your booking has been officially confirmed.

5. Payment Terms

To confirm a booking, travellers may be required to pay an advance booking amount. The remaining balance must be paid before the tour commencement date or as otherwise communicated by TravelMittra.

• Booking confirmation is subject to successful receipt of payment.
• Payments may be accepted through Bank Transfer, UPI, Credit/Debit Cards, or other approved payment methods.
• Any applicable bank charges, payment gateway fees, or transaction charges shall be borne by the customer unless otherwise specified.
• Failure to complete payment before the specified deadline may result in automatic cancellation of the booking.

6. Booking Confirmation

A booking shall be considered confirmed only after all of the following conditions have been fulfilled:

• Required booking details have been submitted.
• Applicable advance payment has been received.
• Hotels, transportation, permits, guides, and other travel services have been confirmed.
• An official confirmation has been issued by TravelMittra via Email, WhatsApp, SMS, or another approved communication channel.

Until written confirmation has been issued, TravelMittra cannot guarantee the availability of any requested service.

7. Travel Documents

Travellers are solely responsible for carrying all necessary travel documents required during the journey.

• Valid Government-issued Photo ID.
• Entry permits wherever applicable.
• Medical certificates, if required.
• Passport and Visa for international travellers.
• Any additional documents requested by local authorities.

TravelMittra shall not be responsible for denied boarding, delayed travel, penalties, or cancellations arising from incomplete or invalid documentation.

8. Accuracy of Information

Customers are responsible for providing complete, accurate, and up-to-date information during the booking process.

• Full legal name.
• Mobile number.
• Email address.
• Pickup location.
• Number of travellers.
• Preferred travel dates.
• Any special requests or medical conditions.

TravelMittra shall not be liable for any losses, additional expenses, or travel disruptions caused by incorrect or incomplete information provided by the customer.

9. Modification of Bookings

Requests for modifications to confirmed bookings are subject to availability and operational feasibility.

• Date changes may attract additional charges.
• Hotel upgrades or downgrades are subject to availability.
• Transportation changes may alter the package price.
• Destination or itinerary changes may require a revised quotation.

10. Customer Responsibilities

Every traveller is expected to behave responsibly throughout the journey and comply with all applicable laws, regulations, and instructions provided by TravelMittra, tour guides, drivers, hotel staff, and local authorities.

• Provide accurate personal and travel information.
• Carry valid identification and required travel documents.
• Respect local culture, customs, traditions, and religious places.
• Follow all safety instructions during sightseeing, trekking, camping, rafting, paragliding, and other adventure activities.
• Take responsibility for your personal belongings throughout the trip.
• Avoid any behaviour that disturbs or endangers fellow travellers.

11. Health & Fitness Requirements

Certain destinations such as Adi Kailash, Om Parvat, high-altitude Himalayan treks, and adventure activities require good physical fitness and may not be suitable for everyone.

• Consult your doctor before travelling if you have any medical condition.
• Carry sufficient medicines for the entire journey.
• Inform TravelMittra in advance about allergies, disabilities, or medical concerns.
• Follow the instructions of guides regarding altitude sickness, weather conditions, and safety procedures.

TravelMittra shall not be responsible for medical complications arising from undisclosed health conditions or failure to follow safety guidelines.

12. Itinerary Changes

TravelMittra reserves the right to modify tour itineraries whenever necessary to ensure the safety and comfort of travellers.

Changes may occur due to:

• Weather conditions.
• Road closures.
• Landslides.
• Natural disasters.
• Government restrictions.
• Permit limitations.
• Operational requirements.
• Safety considerations.

Wherever reasonably possible, suitable alternatives will be arranged without compromising the overall travel experience.

13. Cancellation by Customer

Customers may cancel their booking by notifying TravelMittra through email or WhatsApp.

Cancellation charges depend on:

• Cancellation date.
• Hotel cancellation policies.
• Transport bookings.
• Government permit charges.
• Third-party supplier policies.

14. Cancellation by TravelMittra

TravelMittra reserves the right to cancel or postpone a tour under exceptional circumstances, including but not limited to:

• Natural disasters.
• Heavy rainfall or snowfall.
• Landslides.
• Government restrictions.
• Political unrest.
• Safety concerns.
• Insufficient group size.
• Events beyond our reasonable control.

In such situations, customers may be offered an alternative travel date, another package, travel credit, or an eligible refund depending on the circumstances.

15. Refund Policy

Eligible refunds shall be processed in accordance with our Cancellation & Refund Policy.

• Refund processing normally takes 7–15 business days.
• Bank processing times may vary depending on the payment method.
• Payment gateway and convenience charges may be non-refundable.
• Government permit fees and third-party supplier charges may not be refundable.
• Hotel and transport providers may apply their own cancellation and refund rules.

TravelMittra will make every reasonable effort to process eligible refunds as quickly as possible after receiving approval from the concerned service providers.

16. Limitation of Liability

TravelMittra acts as a travel planner and coordinator for hotels, transportation, sightseeing, trekking, guides, adventure activities, and other travel-related services.

While we strive to provide safe, reliable, and memorable travel experiences, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from circumstances beyond our reasonable control.

• Flight or train delays and cancellations.
• Road closures or traffic disruptions.
• Weather-related interruptions.
• Natural disasters.
• Landslides or floods.
• Government restrictions.
• Acts or omissions of third-party service providers.
• Loss, theft, or damage to personal belongings.

17. Force Majeure

TravelMittra shall not be responsible for any delay, modification, interruption, or cancellation of services resulting from events beyond our reasonable control.

Such events include, but are not limited to:

• Earthquakes.
• Floods.
• Heavy rainfall or snowfall.
• Landslides.
• Pandemics or epidemics.
• Government restrictions.
• War or civil unrest.
• Strikes.
• Transportation disruptions.

In these circumstances, itineraries may be modified, postponed, or cancelled in the interest of passenger safety.

18. Intellectual Property

All content published on the TravelMittra website, including text, graphics, logos, images, videos, icons, layouts, branding, and other materials, is the intellectual property of TravelMittra unless otherwise stated.

No content may be copied, reproduced, modified, republished, distributed, or used for commercial purposes without prior written permission.

19. Website Usage

Users agree not to misuse this website. Prohibited activities include:

• Attempting unauthorized access.
• Uploading malware or harmful software.
• Using the website for illegal purposes.
• Copying website content without permission.
• Interfering with website security or functionality.

Violation of these conditions may result in suspension of access and legal action where applicable.

20. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or our travel services shall be subject to the exclusive jurisdiction of the competent courts of Uttarakhand, India.

21. Changes to These Terms

TravelMittra reserves the right to update, modify, replace, or revise these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page. Continued use of our website constitutes acceptance of the updated Terms & Conditions.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the details below.

Last Updated: July 2026